Last updated: 11/02/2026
This document is intentionally drafted in a simplified form and using clear, plain language, in accordance with the principles and accessibility requirements set out in Directive (EU) 2019/882 (European Accessibility Act).
Pursuant to Article 4 and Annex I of Directive (EU) 2019/882, accessibility-related information must be provided in a manner that is perceivable, operable, understandable and robust, including through clear and comprehensible language and a non-complex structure.
Accordingly, the simplified nature of this document represents direct compliance with a legal requirement and does not replace or restrict the validity of more detailed technical or legal documentation, where applicable.
This document has been provided by Accessiway to comply with the obligations of the European Accessibility Act until the relevant National Authority provides the official template. Each complex paragraph is introduced by an explanation in a simpler language.
We want everyone, including people with disabilities, to use our service easily. This statement explains the steps we take to make it accessible, following laws and standards like the European Accessibility Act and WCAG.
Hotel Dollinger GmbH is committed to accessibility and inclusivity. We want all our customers, including people with disabilities, to be able to use our service successfully.
This document explains the accessibility features of https://www.dollinger.at/, how we meet the requirements of the European Accessibility Act, EN 301 549 standard, WCAG 2.2, and BaFG, and what we are doing to maintain and improve accessibility. This statement covers only https://www.dollinger.at/.
We regularly review this information as we enhance https://www.dollinger.at/.
The website www.dollinger.at serves as a digital business card and information platform for the traditional Hotel Dollinger in Innsbruck. Here, users can find comprehensive information about the hotel, its rooms and the associated restaurants.
The aim of the website is to present the hotel to tourists and locals alike. It provides information about the facilities, location and culinary offerings.
The website offers online table reservation functions (via the partner Quandoo), links to the Booking.com platform for room reservations and enables enquiries for specific offers via a form. In addition, the restaurant's current daily menu is made available for download as a PDF file every day.
The website also provides information on how to get there, parking facilities, legal notices (imprint, data protection) and opening hours.
We strive to make https://www.dollinger.at/ simple to use for everyone. Here's an overview of how to navigate and operate our service when using assistive technologies or special configurations:
We strive to make www.dollinger.at easy to use for everyone. Here you will find an overview of how to use the main functions:
The content is structured via the main menu. Users will find detailed information here in the sections ‘Hotel’ (single, double and five-bed rooms, voucher purchase), ‘Restaurant’ (dining rooms, outdoor dining area, daily specials, menu), “Innsbruck” (information about the city of Innsbruck and the surrounding area), ‘Great moments’ (news and history of the hotel), ‘Getting there’ and ‘Contact’.
Room booking: Room availability cannot be checked and rooms cannot be booked directly on the website. Users are redirected to the external platform Booking.com via corresponding links to complete their reservation there. Alternatively, reservations can be made by email or telephone.
Offers: Special package deals can be viewed directly on the website and requested directly from the hotel using an enquiry form or by email.
Menus: The standard menu can be viewed on the website under the ‘Restaurant’ tab. The changing daily menu is available for download as a PDF document.
Reservations: We use the external service provider Quandoo for table reservations. Clicking on the reservation function opens the corresponding tool for entering your details. Alternatively, reservations can be made by email or telephone.
General enquiries about the hotel and restaurant can be directed to the hotel by email or telephone.
Use the standard interaction methods with the operating system and assistive technologies.
Our service accessibility might be customized and enhanced by activating the correct options of our accessibility widget the moment you land on each screen. The widget can be reached via keyboard at the beginning of the page or if visible in overlay, in a fixed position close to a corner of the window, and has a “universal access” like icon:
● Usage without vision: three tabs (or turn on Screen reader compatibility).
● Usage with limited vision: use zoom, contrast and font manipulation functions.
● Usage without perception of colour: use highlighting functions (headers, links, clickables).
● Usage with limited manipulation or strength: simply navigate with a keyboard emulator device or activate keyboard functionality.
● Minimize photosensitive seizure triggers: use turn off animations and specific colour combinations.
If correctly activating any of the functionalities might compromise the compatibility with your configuration or assistive technology, please contact us, and in the meantime, disable the widget by the appropriate button, to prevent misuse of our service.
If you need more explanation on using any part of https://www.dollinger.at/, please contact our support for personalised assistance. We aim to provide any additional description or explanation necessary for you to operate the service smoothly.
We have assessed https://www.dollinger.at/ against the European Accessibility Act's requirements, BaFG, WCAG 2.2 and ensured it meets them.
We commit to ensuring that https://www.dollinger.at/ is:
● Content is presented in an order that reflects the logical and semantic structure, allowing assistive technologies to interpret it correctly.
● Instructions provided for understanding and operating content do not rely solely on sensory characteristics of components such as shape, colour, size, visual location, orientation, or sound.
● The content adapts correctly to the screen orientation, maintaining consistent display and functionality.
● Where present, the purpose of input fields that accept specific data is correctly communicated to assistive technologies and implemented in a compliant manner.
● Content is adaptable, allowing users to customise text size while maintaining a fully usable interface.
● Changing text spacing (such as line height, paragraph spacing, or spacing between letters or words) does not result in loss of information or content.
● There are no cases where additional content activated by hover or focus disappears unexpectedly, cannot be closed without moving the pointer or focus, or does not remain visible.
● No keyboard traps are present (it is possible to navigate freely into and out of all components).
● There is no interference with shortcut keys made up of single letters, numbers, or symbols.
● No time limits are imposed by the content or, if present, they are user-controllable, adjustable, extendable, or justified by functional or legal requirements.
● All moving content, if present, includes controls for pausing and/or playback management.
● No flashing or blinking content is used at levels that could trigger seizures, remaining within safety limits.
● There are several ways to identify content within the environment.
● Headings and labels provide clear information about contents and functionality.
● Elements that can receive keyboard navigation focus are always at least partially visible within the viewport.
● All features can be used without complex gestures.
● The features do not start immediately when touched, they can be canceled before completion, and you do not need to hold down to make them work.
● For user interface components with labels that include text or text images, the name read by assistive technologies includes the visually presented text.
● All features can be used without relying solely on the movement of the device or the user.
● All features can be used without dragging movements
● The target size of interactive elements is sufficiently large to ensure easy interaction for users.
● All language parts of text that require it, can be determined programmatically.
● User interface components, when receiving keyboard navigation focus, do not trigger unexpected context changes that may disorient users.
● User interface components, when activated by the user via keyboard or assistive technologies, do not trigger unexpected context changes that may disorient users.
● Available navigation mechanisms are positioned consistently throughout the entire service flow
● Repeated elements of the interface are consistently addressed in order to facilitate their identification
● The mechanisms for requesting support or assistance are consistent across the environment.
● When an input error is automatically detected, the erroneous element is identified and the error is described using text.
● Where necessary, labels or instructions are provided when content requires user input
● When an input error is identified and suggestions for correction are known, those suggestions are provided to the user, unless prohibited by regulation
● We write content in clear, simple language.
● Standard development technologies that can be interpreted by assistive technologies are used
We tested https://www.dollinger.at/ with the most common assistive technologies in a wide variety of OS browser configurations:
● Screen readers (such as NVDA and JAWS on Windows, VoiceOver on Mac and iOS) to confirm that all interactive elements are announced correctly and can be operated.
● We also test with screen magnification and high contrast modes.
We aim for compatibility with current versions of major assistive tools. Our code follows the best practices outlined in WCAG 2.2 and EN 301 549 for robust implementation, meaning it should remain accessible even as technology evolves.
Standards: based on the above, we apply WCAG 2.2 AA (latest) and EN 301 549 criteria to ensure accessibility. Meeting these standards creates a presumption of conformity with the EAA's requirements, and other regulations based on the same technical standards.
Accessibility is not a one-time effort for us - it's an ongoing process. Here's how we ensure https://www.dollinger.at/ remains accessible over time:
● Our accessibility coordinator that oversees accessibility for https://www.dollinger.at/ and you can get in touch at this email: Claudia Prantl, hotel@dollinger.at.
● With the support of AccessiWay, we carried out an external, expert-led manual audit on 05/02/2026 to verify our accessibility compliance. We maintain a cycle of continuous testing and improvement, with recurring support in place to ensure that comprehensive audits - including manual testing by professionals using assistive technologies - are conducted at least once a year.
● Our developers and content creators receive regular training in accessible design (for example, training on ARIA techniques, colour contrast, writing descriptive link text). We keep everyone up-to-date on accessibility best practice. Last course has been done on the 31st of October, 2025.
● We use automated testing tools integrated into our development process to quickly identify common accessibility issues (such as missing alt text or form labelling). Every code update goes through these checks.
We welcome your feedback to make https://www.dollinger.at/ better. If you face any issues or have suggestions, contact us by email, phone, or mail. Share details about the problem so we can help.
We value the input of our users, especially if something isn't working for you. If you have any difficulty accessing any part of https://www.dollinger.at/, discover an accessibility issue, or have suggestions for improvement, please let us know.
Email: hotel@dollinger.at
Phone: +43 51 22 67506
Company address: Haller Strasse 7 , A-6020 Innsbruck
When you contact us, please provide as many details as possible about the issue (which page or feature, what happened, and which assistive technology you are using, if applicable). We will try to acknowledge your feedback within 15 business days and will do our best to resolve the issue promptly or inform you of our progress.
Enforcement: In the event you feel we have not addressed your accessibility concerns adequately, you have the right to escalate your complaint. We sincerely hope to resolve any issue together with you before it reaches that stage, but this avenue is available.
Contact:
Gruberstraße 63, 4021 Linz
Tel: 0732/7604-0
Fax: 0732/7604-4400
Email: post.oberoesterreich@sozialministeriumservice.at
Complaints are examined by the Social Ministry Service to determine whether they relate to violations of the provisions of the Accessibility Act, in particular deficiencies in compliance with accessibility requirements, by the federal government or an institution attributable to it.
If the complaint is justified, the Social Ministry Service must issue recommendations for action to the federal government or the legal entities concerned and propose measures to remedy the deficiencies in question.
Document History: This document was last reviewed and updated on 11/02/2026. We plan to review it at least annually, or whenever significant changes to the service occur.
